Pricing
iDrink Products Inc. (Drinkmate Inc.) reserves the right to change or update rates on any product, service, or exchange coupon at any time.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer you a full refund or exchange, unless it is defective. A defective product would fall under our two year factory warranty.
To be eligible for a return for a refund, your item must be in the same condition that you received it. It must also be in the original packaging with all the documents attached. This does not apply to cases such as - but not limited to - ordering the wrong colour, size, taste or style. If the item is still unopened and in new condition, Drinkmate will be willing to make this exchange (within 30 days or purchase) but you will be responsible for all costs associated with returning the product to us and our return of a product or product component connected to you. Otherwise, a deduction plus a merchant restocking fee may apply.
Several types of goods are exempt from being returned. We do not accept returns of used CO2 gas cylinders, used fizz infusers, or used PET bottles.
To complete your return, we require a receipt or proof of purchase or purchase number so we can track it from our system. Please do not send your purchase back to the manufacturer before getting our approval.
There are certain situations where only partial refunds are granted (if applicable)
(i) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (ii) Any item that is returned more than 30 days after delivery (iii) we will apply a restocking fee to items sold more than 30 days ago.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.
Exchanges (if applicable)
We are only responsible to replace items if they are defective or damaged.
For exchanges due to product defects, we cover the return shipping and related fees.
For exchanges other than for a product defect (i.e.- ordered wrong size, color, etc.), you are responsible for costs associated with returning the unopened product/ shipping a replacement.
Gifts
If you were provided the gift and were not the original purchaser, please note the refund will be issued to the original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@idrinkproducts.com.